Terms and Conditions of Sale

Last updated: October 2025

1. Introduction

These Terms and Conditions of Sale (“Terms”) govern all commercial relationships between the customer (“you”, “your”, or “Client”) and APPHUBIC LTD, operating under the trade name “Peppox” (“we”, “us”, “our”), registered in UK under company number 16438256, with its registered office at 20 Wenlock Road, London, England, N1 7GU

By subscribing to, accessing, or using any Peppox product or service (including free trials), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our services.

2. Scope of Application

These Terms apply to all Peppox services, including but not limited to electronic invoicing via the Peppol network, document transmission, integration APIs, hosting, and associated support services.

Any deviation or additional terms proposed by the Client shall only be valid if expressly accepted in writing by Peppox.

3. Account Registration and Access

Clients must create an account to access Peppox services. You agree to provide accurate, complete, and up-to-date information. You are solely responsible for maintaining the confidentiality of your credentials and for all activities occurring under your account.

Peppox reserves the right to suspend or terminate access without notice in case of fraudulent use, security concerns, or violation of these Terms.

4. Service Description

Peppox provides a unified API gateway to connect businesses with the Peppol e-invoicing network. The platform enables secure sending, receiving, and management of electronic invoices in compliance with international standards and national regulations.

Peppox acts solely as a technical intermediary and does not validate, approve, or guarantee the content, legality, or accuracy of invoices transmitted by clients.

5. Prices, Billing, and Payment

All prices are expressed in euros (EUR) and are exclusive of VAT unless otherwise stated. Peppox reserves the right to update prices or plans at any time. Updated prices apply to future billing cycles only.

Invoices are payable upon receipt unless otherwise agreed in writing. Failure to pay may result in suspension or termination of services without notice. Late payments shall bear interest at the legal rate plus administrative recovery fees.

6. Duration and Termination

Subscriptions are billed monthly or annually depending on the selected plan. Clients may terminate their subscription at any time via their account dashboard. No refund will be issued for partial or unused subscription periods unless otherwise required by law.

Peppox may terminate any subscription with 30 days’ written notice or immediately in the event of breach, misuse, or illegal activity.

7. Cancellation and Refund Policy

All sales are final unless a specific refund guarantee is stated. Refunds may be granted only in cases of proven technical malfunction directly attributable to Peppox and if the issue cannot be resolved within a reasonable time frame (normally 15 business days).

No refund shall be granted for service interruptions resulting from external factors, such as network downtime, incorrect configuration, or third-party API failures.

8. Service Availability and Maintenance

Peppox aims to ensure 99% uptime availability. However, scheduled maintenance, force majeure, or third-party issues may cause temporary unavailability. We shall not be liable for any loss or damage arising from such interruptions.

We may update, modify, or discontinue features at any time without prior notice, provided that the core functionality of the service remains substantially unaffected.

9. Data Protection and Confidentiality

Peppox complies with the General Data Protection Regulation (GDPR – EU Regulation 2016/679). Client data is processed solely for the purpose of providing services, billing, and legal compliance.

All information exchanged between the Client and Peppox is treated as confidential. Peppox will not disclose such information to third parties without prior consent, except where required by law or by competent authorities.

10. Intellectual Property

All software, source code, interfaces, trademarks, trade names, documentation, and other materials provided by Peppox are the exclusive property of Quest-Concept SRL. No license or ownership is transferred to the Client other than a limited, non-exclusive, non-transferable right to use the service for its intended purpose.

Any reproduction, modification, reverse engineering, or redistribution of Peppox systems or content without written consent is strictly prohibited.

11. Liability and Limitations

Peppox provides its services “as-is” and “as-available”. We make no warranty of uninterrupted or error-free operation, nor of compatibility with third-party software or systems.

In no event shall Peppox, its directors, employees, or affiliates be liable for indirect, consequential, or punitive damages, including loss of data, revenue, or business opportunity, even if advised of the possibility of such damages.

Peppox’s total aggregate liability under any claim shall not exceed the amount paid by the Client during the three (3) months preceding the claim.

12. Indemnification

The Client agrees to indemnify and hold harmless Peppox, its officers, employees, and partners from any claim, damage, or expense arising from (i) Client’s misuse of the services, (ii) violation of these Terms, or (iii) breach of any law or third-party right.

13. Use of Third-Party Services

Peppox may rely on third-party providers such as Peppol Access Points, hosting companies, or payment processors. Peppox shall not be liable for delays, outages, or damages resulting from failures of third-party systems outside its control.

14. Force Majeure

Peppox shall not be held liable for any delay or failure in performance resulting from events beyond its reasonable control, including but not limited to natural disasters, cyberattacks, strikes, power outages, or government restrictions.

15. Compliance and Legal Use

Clients agree to use Peppox services only for lawful purposes and in accordance with applicable e-invoicing and data protection regulations. Peppox reserves the right to suspend or terminate any account involved in illegal or fraudulent activities.

16. Communication and Notices

All official communications must be sent via email to info@peppox.com. Notices are deemed received within one business day of transmission.

17. Amendments to the Terms

Peppox may revise these Terms at any time. Updates will be published on the website. Continued use of the services after an update constitutes acceptance of the new Terms.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of Belgium. Any dispute shall be submitted to the exclusive jurisdiction of the competent courts of Charleroi, Belgium.

19. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

20. Entire Agreement

These Terms constitute the entire agreement between the Client and Peppox, superseding any prior agreements, proposals, or communications, whether written or oral.

Contact Information
APPHUBIC LTD – Peppox
20 Wenlock Road, London, England, N1 7GU
Email: info@peppox.com